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Data Breaches: Panic or Disruption?

June 8, 2016

The cost of data breaches for US companies exceeds $6 million, not including loss of reputation or negative media or customer attention. Imagine how devastating the impact can be, particularly for a small firm with fewer resources to manage the cyber or reputational risk. Clearly, a data breach is disruptive, but it is not time to reach for the panic button.

It’s critical, however, to have a response plan in place before an incident occurs. The plan should consider every possible scenario – and the role staff will play to keep that plan on track. These are some key factors to consider:

• Assess priorities and risks based on what you know about the breach.

• Bring in forensic professionals to begin an in-depth investigation.

• Build an internal response team. Smaller firms do not always have a Chief Information or Technology Officer, so senior management shouldbe the first line of defense.

• Make sure to include legal, marketing, public relations and compliance in the mix.

• Communication is key. Focus on the right messages and how to share them with customers throughout the process using traditional and digital channels.

Our small firm RLI Privacy Protection Package for Accounting and Legal Professionals is designed for you. It provides access to information and sophisticated technical resources to help minimize data breaches – before you hit the panic button. To learn how your company can manage data breaches and potential cyber threats, visit www.protexurelawyers.com


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- David M. Lipschutz, Esquire

Receiving a quote from Protexure Lawyers is made super easy by the quick response time of their team. The renewal process is different from what I have ever seen, they offer a mostly filled out application which made the process even easier for me!

- Eric Schwab - Woodbridge, NJ

It was a pleasure working with you, - you gave me the most competitive price, quick turn around and good follow-up.

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My account representative was very helpful in assisting me to complete my application. He made me feel like my questions and my business were a priority to him.

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When faced with a substantial increase from our existing malpractice carrier, we received the name Protexure Lawyers from a referral. On contact, they were not only very prompt in processing our application, but also responded to several coverage questions we had. So far, the service has been excellent.

- Law Office of Shriver, O'Neill & Thompson

Mr. Dixon contacted me many months ago and I told him I renew my policy in September and that it would be helpful to contact me in July or August of this year. He did that; he was very patient with me and assisted me with the application process. He was extremely prompt in replying to my inquiries. I had been with the same company for many years so I was reluctant to leave them. He made the transition quite simple. I am fortunate that he was the salesman who contacted me.

- Robert Lewin

Thanks. You guys got my business because (a) your price was great, and (b) you were responsive and on top of things (a number of insurers surprisingly were not).

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I first came in contact with Ryan on a cold call. Usually I am dismissive of these types of calls, but Ryan was brief and to the point - no hard sell or over promising. In the end, I received a less expensive policy than others I researched. I guess not all cold calls are a bad thing.

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Ryan offered to compare my current insurance with what he and his company could offer. I took him up on this, and gave him my pertinent information. I did my own research, and discovered that his quote was lower and the carrier had an A rating. I contacted my existing agent to see if she could match the quote. I had been her customer for a number of years and thought that was fair. She was unable to match Ryan's offer.

- Steve Hunter

I discussed some minor differences in the policies with my account representative, and throughout the process, he was easy to reach and called me back promptly. I value this a great deal. In the end, it was clear to me that I would receive a less expensive policy than I currently have, with the same coverage and excellent customer service.

- Steve Hunter

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