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Protexure Tips: What to do When Filing a Claim

May 29, 2013

 

There is no easy way to go about it. When a client or incident with a client threatens your firm, filing a claim is a necessary process between you and your insurance provider. It is often stressful and drawn-out, but it doesn’t always have to be. By following the general steps below, while keeping in constant contact with your provider, you can reduce the amount of stress on both your firm and yourself.

1. Notify the Carrier

The first priority of filing a claim is simple: Notify Your Carrier. If you or someone in your firm believes they might have a claim or potential claim to report, it is important to check your policy for the carrier’s definition of a claim. The word “claim”, when it comes to insurance, is a broad term.??It can range from a threat to sue or being served papers. If an event like this occurs, and you or an associate believes it may constitute a claim, it is advisable to notify your carrier as soon as possible in conjunction with the rules of the policy. In order to be safe, be sure to report all potential claims, before any claim-triggering event occurs.

2. Gather all Records Significant to the Claim

When contacting your provider and filing the claim provide a brief description of the claim including the potential damages, estimated to the best of your ability.?? Send this along with any papers you may have received or emails regarding the threat of a claim.?? Gathering all the pertinent records surrounding the claim is necessary. Even if the pieces of information are small or questionable in terms of significance, it is a good idea to provide them to your carrier. There is no such thing as too much information when it comes to filing a claim.

3. Compile Additional Information Related to the Claim

The next step in the claim reporting process is to compile all information about the event or incident that surrounds the claim from all affiliated parties. A good way to do this is to have all employees that are directly related to the client and incident record all the information they remember about the incident(s) that the claim is based on. ??All of this information is to be compiled and sent to the insurance carrier.

4. Send Requested Information to Carrier

After all that information is sent to the carrier, it is likely that the carrier will ask for specific additional information that was not sent before. This is sometimes the most frustrating part of filing a claim, but it is necessary in order for the carrier to provide you the best defense and/or settle the claim as quickly as possible. A key thing to remember during this time is that the carrier is on your side, and they (like you) are trying their best to do their due diligence.??Like we stated before, filing a claim can be stressful. Protexure is here to help and we hope these steps help you and your practice along the way. If you are a small firm, visit our website or call us at (877) 569-4111 for a quick, free quote on Liability Insurance for your firm. Also, be sure to visit us on Facebook, Follow us on Twitter, and of course keep up to date with our WordPress Blog!


Protexure Lawyers /// Professional Liability Made Easy

“I found the Protexure representatives to be extremely professional, knowledgeable, and courteous. They found similar coverage for me for a substantial amount less than I had been paying. I have been pleased with Protexure’s service and would recommend it highly.”

- David M. Lipschutz, Esquire

Receiving a quote from Protexure Lawyers is made super easy by the quick response time of their team. The renewal process is different from what I have ever seen, they offer a mostly filled out application which made the process even easier for me!

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It was a pleasure working with you, - you gave me the most competitive price, quick turn around and good follow-up.

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My account representative was very helpful in assisting me to complete my application. He made me feel like my questions and my business were a priority to him.

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When faced with a substantial increase from our existing malpractice carrier, we received the name Protexure Lawyers from a referral. On contact, they were not only very prompt in processing our application, but also responded to several coverage questions we had. So far, the service has been excellent.

- Law Office of Shriver, O'Neill & Thompson

Mr. Dixon contacted me many months ago and I told him I renew my policy in September and that it would be helpful to contact me in July or August of this year. He did that; he was very patient with me and assisted me with the application process. He was extremely prompt in replying to my inquiries. I had been with the same company for many years so I was reluctant to leave them. He made the transition quite simple. I am fortunate that he was the salesman who contacted me.

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Thanks. You guys got my business because (a) your price was great, and (b) you were responsive and on top of things (a number of insurers surprisingly were not).

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I first came in contact with Ryan on a cold call. Usually I am dismissive of these types of calls, but Ryan was brief and to the point - no hard sell or over promising. In the end, I received a less expensive policy than others I researched. I guess not all cold calls are a bad thing.

- Steve Hunter

Ryan offered to compare my current insurance with what he and his company could offer. I took him up on this, and gave him my pertinent information. I did my own research, and discovered that his quote was lower and the carrier had an A rating. I contacted my existing agent to see if she could match the quote. I had been her customer for a number of years and thought that was fair. She was unable to match Ryan's offer.

- Steve Hunter

I discussed some minor differences in the policies with my account representative, and throughout the process, he was easy to reach and called me back promptly. I value this a great deal. In the end, it was clear to me that I would receive a less expensive policy than I currently have, with the same coverage and excellent customer service.

- Steve Hunter

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